Travis County W.C.I.D. #18


Water Service Disconnects and Penalties
May3, 2021

The Board of Directors voted in Apirl, 2020 to quit charging penalties on late payments and cutting off water for non-payment. This was done to help people  that were having a problem due to the pandemic to be able to pay their bills when they could.  The Board did not want to add any additional hardship on those hardest hit. 

Now that things are opening up, the Board has voted to return to it's previous policies. Please meke your payments on a timely basis moving forward to avoid late penalties or disconnection. Should you need to work our a payment plan on a outstanding balance, please contact our office. We will do everything we can to work something out with you.


March 8, 2021
3:30 pm

We would like to start off by thanking everyone for their patience and understanding during the recent freeze that we all experienced a couple of weeks ago. The system did in fact hold up very well in comparison to most other small water systems in the area. Our biggest problem was the water demand at the time due to couple of main line breaks and everyone dripping their faucets. Those leaks have been repaired and things are returning to normal as far as water operations go.

As we previously communicated, the Water District undertook a project to replace the old water meters with new electronic metering devices. Unfortunately, the software that was loaded for the recently installed meters was found to have a problem with the usage that was billed. We found that many, although not all of these meters, were under billed.  An example of what occurred is if you used 7,000 gallons, you were only billed for 7 gallons.
We are going to let the current bill stand but will put an adjustment on next month’s bill to catch up for any under billed water that was used this past month. If you are affected, your next month bill will show an adjustment line item on it before it gets into the current billing. The monthly usage bar chart on that bill will be corrected as well. We apologize for any confusion on this and do not expect any similar problems moving forward.

With this project now complete, we want to remind you that information regarding your water usage is now available to you on-line.

The creation of an account to view the information is completely optional. There is no charge to use this service. For those of you who are interested, instructions follow as to how to create an account.  The instructions are straight forward and use of the account is easy.
Once logged on to the website https://eyeonwater.com/signup, you will need to (i) enter your zip code, (ii) your water provider (W.C.I.D. #18), (iii) your W.C.I.D. #18 account number which is on your monthly bill and (iiii) your email address. You will then be asked to create a password of seven or more characters. A confirming email from the website will be sent to you as the final step to establish your personal account.

Once you are logged on to your personal account you will view key information regarding your water usage.  There is a “Help” button at the top of screen that provides information as other options available to you.

Use of this system will allow you to put in personalized information allowing the system to alert you quickly if you develop a leak at your house. We strongly encourage you to sign up for this service to help you in case your house or irrigation system ever develops a leak.

If you have any questions or need assistance, please contact Crossroads Utility Services at 512-246-1400 or email them at customerservice@crossroadsus.com.

_____________

New Electronic Water Meters

December 14, 2020

Dear Resident:
The Board of Directors for Travis County W.C.I.D. #18 has approved the purchase and installation of new electronic metering devices to replace the old water meters.  This will allow for a better and more accurate way to measure the water you use and also help you detect leaks in your home or irrigation system.
The new electronic meters will measure your water use on an hourly basis. The signal will be received online by our management company, Crossroads Utility Services, and also be available to you should wish to register on-line. These hourly readings will tell when water is being used. If your water use shoots up and you don’t know why, you will be able to call us or look at your water use trends yourself on your computer or hand-held device.  More information will be provided on how to register on-line. If you decide to register, you will have access to look at your current and historic water use.  You might see a large spike in usage when your irrigation system runs. This might indicate that you have a broken pipe or sprinkler head on your system that needs to be repaired.
This project is currently underway and will likely be completed in January, 2021. We will begin by having a crew clean out all of the meter boxes using a specialized pressure washing system. After cleaning, a second team will replace the old meters with the new ones. This installation will require a very short interruption of service so the meters can be replaced. A typical meter replacement takes about 15 minutes. You should not see any difference in the water or water pressure after the replacement has taken place.
There will be no charge to you for the cost of this project.
If you have any question, check the District 18 website at TCWCID-18.org for updates to this project and other news about your water district. You can also contact Mike Morin at 512-689-0317 or email him at mmorin@crossroadsus.com.

Sincerely,

The Board of Directors
Travis County W.C.I.D. #18

Download a copy of this Notice

Coronavirus

The District office lobby is open again.  You can still call into the office during normal working hours with any questions. You can still drop off payments in the drop slot the same as always. 

The District's operations remain uninterrupted. Our current efforts are to avoid social contact and the spread of the virus. There will be no differance in the quality of water that is provided to you.