Travis County W.C.I.D. #18

March 8, 2021
3:30 pm

We would like to start off by thanking everyone for their patience and understanding during the recent freeze that we all experienced a couple of weeks ago. The system did in fact hold up very well in comparison to most other small water systems in the area. Our biggest problem was the water demand at the time due to couple of main line breaks and everyone dripping their faucets. Those leaks have been repaired and things are returning to normal as far as water operations go.

As we previously communicated, the Water District undertook a project to replace the old water meters with new electronic metering devices. Unfortunately, the software that was loaded for the recently installed meters was found to have a problem with the usage that was billed. We found that many, although not all of these meters, were under billed.  An example of what occurred is if you used 7,000 gallons, you were only billed for 7 gallons.
We are going to let the current bill stand but will put an adjustment on next month’s bill to catch up for any under billed water that was used this past month. If you are affected, your next month bill will show an adjustment line item on it before it gets into the current billing. The monthly usage bar chart on that bill will be corrected as well. We apologize for any confusion on this and do not expect any similar problems moving forward.

With this project now complete, we want to remind you that information regarding your water usage is now available to you on-line.

The creation of an account to view the information is completely optional. There is no charge to use this service. For those of you who are interested, instructions follow as to how to create an account.  The instructions are straight forward and use of the account is easy.
Once logged on to the website https://eyeonwater.com/signup, you will need to (i) enter your zip code, (ii) your water provider (W.C.I.D. #18), (iii) your W.C.I.D. #18 account number which is on your monthly bill and (iiii) your email address. You will then be asked to create a password of seven or more characters. A confirming email from the website will be sent to you as the final step to establish your personal account.

Once you are logged on to your personal account you will view key information regarding your water usage.  There is a “Help” button at the top of screen that provides information as other options available to you.

Use of this system will allow you to put in personalized information allowing the system to alert you quickly if you develop a leak at your house. We strongly encourage you to sign up for this service to help you in case your house or irrigation system ever develops a leak.

If you have any questions or need assistance, please contact Crossroads Utility Services at 512-246-1400 or email them at customerservice@crossroadsus.com.

February 24, 2021
12:10 pm
The boil water notice that was still in effect for all of Mayan Way and 1102,1103,1105,1106,1107 Bowie has now been lifted. There are no boil water notices currently in effect for the District.


February 23, 2021
2:47 pm
Travis County WCID #18 PWS ID #TX2270083
Boil Water Notice Recinded

On February 17, 2021, The Texas Commission on Environmental Quality required the Travis County WCID #18 public water system, PWS ID TX2270083 to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use from drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory tests results that indicate that the water no longer requires boiling prior to use as of February 23, 2021.

If you have questions concerning this matter, you may contact Darrell Winslett at 512-246-1400 or Crossroads Utility Services 2601 Forest Creek Dr. Round Rock, Texas 78665-1232.

All of Mayan Way and 1102,1103,1105,1106,1107 Bowie will remain on boil water due to a main line repair yesterday. A sample was pulled today for the repaired area and hopefully will be cleared tomorrow

February 22, 2021
2:53 pm
We have had do shut down service to residents of Mayan Way and 1103 to 1107 Bowie in order to repair a busted fire hydrant located at Mayan and Bowie. Water will be off for 4 to 7 hours.  Customers affected by this shut down will remain on boil water for another day due to this repair. Customers affected will have received a door hanger letting them know.

February 22, 2021
9:14 am
The water system ran very well over night. We are planning on pulling samples before noon and submitting them to the lab for testing. It takes 24 hours to get results back. If the samples test out good, the boil water notice will be lifted tomorrow as soon as we receive results.

February 20, 2021

10:05 pm

There is still some areas or the District that are experiencing low pressure or even no water. We are working as hard as we can to get everyone back in service. The water plant is operating but we are dealing with many leaks. These leaks are drawing down the tank levels much more quickly than usual. Crews have been in the District all day fixing every leak that we are notified of. Please continue to let us know if you see one.

February 20, 2021
2:53 pm
Travis County W.C.I.D. #18 is continuing to recover from the severe weather that we all experienced this week. The current high demand caused by leaks and dripping faucets is hampering our ability to get the system back to normal. We ask that you turn off any faucets that you may still have dripping due to the freeze. Do not allow any known household water breaks to run and waste the water that we are trying to get to everyone in the District. Remember to boil all water used for cooking or drinking until notified otherwise. Updates will be posted on the Travis County W.C.I.D. 18 website.

Travis County WCID #18 PWS ID #TX2270083
Boil Water Notice for Community Public Water Systems
February 17, 2021
7:00 pm    
On February 17, 2021, Due to leaks out in the distribution system and freezing temperatures the water plant is not able to keep up with demand, District officials have issued a boil water advisory. Due to these conditions, the Texas Commission on Environmental Quality has required Travis County WCID #18 public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Darrell Winslett at 512 246-1400 or Crossroads Utility Services 2601 Forest Creek DR Round Rock, Texas 78665-1232.

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February 15, 2021

Winter Freezes

Some are reporting frozen pipes. The District is not able to help with this at this time. We are working to make sure the water system continues to run through this weather event.

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New Electronic Water Meters

December 14, 2020

Dear Resident:
The Board of Directors for Travis County W.C.I.D. #18 has approved the purchase and installation of new electronic metering devices to replace the old water meters.  This will allow for a better and more accurate way to measure the water you use and also help you detect leaks in your home or irrigation system.
The new electronic meters will measure your water use on an hourly basis. The signal will be received online by our management company, Crossroads Utility Services, and also be available to you should wish to register on-line. These hourly readings will tell when water is being used. If your water use shoots up and you don’t know why, you will be able to call us or look at your water use trends yourself on your computer or hand-held device.  More information will be provided on how to register on-line. If you decide to register, you will have access to look at your current and historic water use.  You might see a large spike in usage when your irrigation system runs. This might indicate that you have a broken pipe or sprinkler head on your system that needs to be repaired.
This project is currently underway and will likely be completed in January, 2021. We will begin by having a crew clean out all of the meter boxes using a specialized pressure washing system. After cleaning, a second team will replace the old meters with the new ones. This installation will require a very short interruption of service so the meters can be replaced. A typical meter replacement takes about 15 minutes. You should not see any difference in the water or water pressure after the replacement has taken place.
There will be no charge to you for the cost of this project.
If you have any question, check the District 18 website at TCWCID-18.org for updates to this project and other news about your water district. You can also contact Mike Morin at 512-689-0317 or email him at mmorin@crossroadsus.com.

Sincerely,

The Board of Directors
Travis County W.C.I.D. #18

Download a copy of this Notice

Coronavirus

The District office lobby is open again.  You can still call into the office during normal working hours with any questions. You can still drop off payments in the drop slot the same as always. 

The District's operations remain uninterrupted. Our current efforts are to avoid social contact and the spread of the virus. There will be no differance in the quality of water that is provided to you.



New Water Utility Payment Website

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Travis County W.C.I.D. #18 is excited to announce the implementation of a new utility billing system.  If you were set up for auto-pay, please read the Notice to Customers letter below.
You’ll enjoy the new features of this user friendly web design:  real-time payment history, ability to set your communication preferences, elimination of credit card payment fees and more. 

We look forward to helping with any questions that you may have regarding our new customer portal.  Please contact the office at 512-263-2707 or customerservice@crossroadsus.com should you have any questions.

Notice to Customers: Link to Letter to Customers
Payment portal link: https://crossroadsus.azurewebsites.net/Account/Login?ReturnUrl=%2F
Portal Instructions: How to Use Payment Portal

Travis County Water Control and Improvement District #18

The Travis County Water Control and Improvement District #18 is a political subdivision of the State of Texas and is located along the south side of Lake Austin. It provides over 1800 customers with water and wastewater services. The District has a contract with Crossroads Utility Services, LLC to manage and operate the District facilities. The District management and operation is overseen by a Board of Directors who are elected to four year terms by the registered voter residents. The District is subject to the Texas Water Code and is regulated by the Texas Commission on Environmental Quality.
Crossroads Utility Services, LLC was formed on February 18, 2009. The company was approved as a certified water and wastewater operations company to do business in the State of Texas by the Texas Commission on Environmental Quality on April 8, 2009.

Crossroads Utility Services management and staff have over 250 years of experience serving the local MUD market. Crossroads will provide a full service of operations including billing and collection, certified operations, emergency response, excavation crews, electrical services and construction crews.

Phones are answered by a real person 24 hours a day. The operations will fully meet or exceed all state and federal requirements at all times with zero tolerance.  Mike Morin will be the District’s designated General Manager. Emergency crews and operators will be on-call at all hours of the day including weekends and holidays to deal with any situations that present themselves.