Travis County W.C.I.D. #18

New Electronic Water Meters 

October 10, 2020

Dear Resident:
The Board of Directors for Travis County W.C.I.D. #18 has approved the purchase and installation of new electronic metering devices to replace the old water meters.  This will allow for a better and more accurate way to measure the water you use and also help you detect leaks in your home or irrigation system.
The new electronic meters will measure your water use on an hourly basis. The signal will be received online by our management company, Crossroads Utility Services, and also be available to you should wish to register on-line. These hourly readings will tell when water is being used. If your water use shoots up and you don’t know why, you will be able to call us or look at your water use trends yourself on your computer or hand-held device.  More information will be provided on how to register on-line. If you decide to register, you will have access to look at your current and historic water use.  You might see a large spike in usage when your irrigation system runs. This might indicate that you have a broken pipe or sprinkler head on your system that needs to be repaired.
We plan to start this project in the next 60 days. We will begin by having a crew clean out all of the meter boxes using a specialized pressure washing system. After cleaning, a second team will replace the old meters with the new ones. This installation will require a very short interruption of service so the meters can be replaced. A typical meter replacement takes about 15 minutes. You should not see any difference in the water or water pressure after the replacement has taken place.
There will be no charge to you for the cost of this project.
If you have any question, check the District 18 website at TCWCID-18.org for updates to this project and other news about your water district. You can also contact Mike Morin at 512-689-0317 or email him at mmorin@crossroadsus.com.

Sincerely,

The Board of Directors
Travis County W.C.I.D. #18

Download a copy of this Notice

Coronavirus

The District office lobby is opening again. We will start allowing people into the lobby beginning September 28th. One person at a time will be allowed in. You can still call into the office during normal working hours with any questions. You can still drop off payments in the drop slot the same as always. 

The District's operations remain uninterrupted. Our current efforts are to avoid social contact and the spread of the virus. There will be no differance in the quality of water that is provided to you.



New Water Utility Payment Website

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Travis County W.C.I.D. #18 is excited to announce the implementation of a new utility billing system.  If you were set up for auto-pay, please read the Notice to Customers letter below.
You’ll enjoy the new features of this user friendly web design:  real-time payment history, ability to set your communication preferences, elimination of credit card payment fees and more. 

We look forward to helping with any questions that you may have regarding our new customer portal.  Please contact the office at 512-263-2707 or customerservice@crossroadsus.com should you have any questions.

Notice to Customers: Link to Letter to Customers
Payment portal link: https://crossroadsus.azurewebsites.net/Account/Login?ReturnUrl=%2F
Portal Instructions: How to Use Payment Portal

Travis County Water Control and Improvement District #18

The Travis County Water Control and Improvement District #18 is a political subdivision of the State of Texas and is located along the south side of Lake Austin. It provides over 1800 customers with water and wastewater services. The District has a contract with Crossroads Utility Services, LLC to manage and operate the District facilities. The District management and operation is overseen by a Board of Directors who are elected to four year terms by the registered voter residents. The District is subject to the Texas Water Code and is regulated by the Texas Commission on Environmental Quality.
Crossroads Utility Services, LLC was formed on February 18, 2009. The company was approved as a certified water and wastewater operations company to do business in the State of Texas by the Texas Commission on Environmental Quality on April 8, 2009.

Crossroads Utility Services management and staff have over 250 years of experience serving the local MUD market. Crossroads will provide a full service of operations including billing and collection, certified operations, emergency response, excavation crews, electrical services and construction crews.

Phones are answered by a real person 24 hours a day. The operations will fully meet or exceed all state and federal requirements at all times with zero tolerance.  Mike Morin will be the District’s designated General Manager. Emergency crews and operators will be on-call at all hours of the day including weekends and holidays to deal with any situations that present themselves.