Mandatory Water Restrictions
The following restrictions are currently in place and must be followed in order to ensure water is available for everyone.

Residential:
 

• Hose-end Sprinklers - ​two days per week - midnight to 10 a.m. and/or 7 p.m. to midnight
  • Even address - Thursday, Sunday
  • Odd address - Wednesday, Saturday

• Automatic Irrigation -one day per week - midnight to 10 a.m. and/or 7 p.m. to midnight (Residential customers may also water a second day with a hose-end sprinkler)
  • Even address - Thursday
  • Odd address - Wednesday

• ​Hose-end Sprinklers or Automatic Irrigation - ​​one day per week - midnight to 10 a.m. and/or 7 p.m. to midnight
  • Even address - Tuesday​​​​​​​
  • Odd address - Friday

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Important Updates
on the mailing address
for mailing Payments.

We want to remind you that information regarding your water usage is now available to you on-line.

The creation of an account to view the information is completely optional. There is no charge to use this service. For those of you who are interested, instructions follow as to how to create an account.  The instructions are straight forward and use of the account is easy.
Once logged on to the website https://eyeonwater.com/signup, you will need to (i) enter your zip code, (ii) your water provider (W.C.I.D. #18), (iii) your W.C.I.D. #18 account number which is on your monthly bill and (iiii) your email address. You will then be asked to create a password of seven or more characters. A confirming email from the website will be sent to you as the final step to establish your personal account.

Once you are logged on to your personal account you will view key information regarding your water usage.  There is a “Help” button at the top of screen that provides information as other options available to you.

Use of this system will allow you to put in personalized information allowing the system to alert you quickly if you develop a leak at your house. We strongly encourage you to sign up for this service to help you in case your house or irrigation system ever develops a leak.

If you have any questions or need assistance, please contact Crossroads Utility Services at 512-246-1400 or email them at customerservice@crossroadsus.com.

_____________

New Electronic Water Meters

December 14, 2020

Dear Resident:
The Board of Directors for Travis County W.C.I.D. #18 has approved the purchase and installation of new electronic metering devices to replace the old water meters.  This will allow for a better and more accurate way to measure the water you use and also help you detect leaks in your home or irrigation system.
The new electronic meters will measure your water use on an hourly basis. The signal will be received online by our management company, Crossroads Utility Services, and also be available to you should wish to register on-line. These hourly readings will tell when water is being used. If your water use shoots up and you don’t know why, you will be able to call us or look at your water use trends yourself on your computer or hand-held device.  More information will be provided on how to register on-line. If you decide to register, you will have access to look at your current and historic water use.  You might see a large spike in usage when your irrigation system runs. This might indicate that you have a broken pipe or sprinkler head on your system that needs to be repaired.
This project is currently underway and will likely be completed in January, 2021. We will begin by having a crew clean out all of the meter boxes using a specialized pressure washing system. After cleaning, a second team will replace the old meters with the new ones. This installation will require a very short interruption of service so the meters can be replaced. A typical meter replacement takes about 15 minutes. You should not see any difference in the water or water pressure after the replacement has taken place.
There will be no charge to you for the cost of this project.
If you have any question, check the District 18 website at TCWCID-18.org for updates to this project and other news about your water district. You can also contact Mike Morin at 512-689-0317 or email him at mmorin@crossroadsus.com.

Sincerely,

The Board of Directors
Travis County W.C.I.D. #18

Download a copy of this Notice

Coronavirus

The District office lobby is open again.  You can still call into the office during normal working hours with any questions. You can still drop off payments in the drop slot the same as always. 

The District's operations remain uninterrupted. Our current efforts are to avoid social contact and the spread of the virus. There will be no differance in the quality of water that is provided to you.