Coronavirus

The District office lobby is closing again. We will not be allowing people into the lobby because of recent increases in the Covid19 virus. You can still call into the office during normal working hours with any questions. You can still drop off payments in the drop slot the same as always. 

The District's operations remain uninterrupted. Our current efforts are to avoid social contact and the spread of the virus. There will be no differance in the quality of water that is provided to you.

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New Water Utility Payment Website

Travis County W.C.I.D. #18 is excited to announce the implementation of a new utility billing system.  If you were set up for auto-pay, please read the Notice to Customers letter below.
You’ll enjoy the new features of this user friendly web design:  real-time payment history, ability to set your communication preferences, elimination of credit card payment fees and more. 

We look forward to helping with any questions that you may have regarding our new customer portal.  Please contact the office at 512-263-2707 or customerservice@crossroadsus.com should you have any questions.

Notice to Customers: Link to Letter to Customers
Payment portal link: https://crossroadsus.azurewebsites.net/Account/Login?ReturnUrl=%2F
Portal Instructions: How to Use Payment Portal

Travis County Water Control and Improvement District #18

The Travis County Water Control and Improvement District #18 is a political subdivision of the State of Texas and is located along the south side of Lake Austin. It provides over 1800 customers with water and wastewater services. The District has a contract with Crossroads Utility Services, LLC to manage and operate the District facilities. The District management and operation is overseen by a Board of Directors who are elected to four year terms by the registered voter residents. The District is subject to the Texas Water Code and is regulated by the Texas Commission on Environmental Quality.
Crossroads Utility Services, LLC was formed on February 18, 2009. The company was approved as a certified water and wastewater operations company to do business in the State of Texas by the Texas Commission on Environmental Quality on April 8, 2009.

Crossroads Utility Services management and staff have over 250 years of experience serving the local MUD market. Crossroads will provide a full service of operations including billing and collection, certified operations, emergency response, excavation crews, electrical services and construction crews.

Phones are answered by a real person 24 hours a day. The operations will fully meet or exceed all state and federal requirements at all times with zero tolerance.  Mike Morin will be the District’s designated General Manager. Emergency crews and operators will be on-call at all hours of the day including weekends and holidays to deal with any situations that present themselves.