Changes to Accounts

Changes to Accounts: 

Any changes to customer accounts must be made in writing to Customer Service. They can be sent in via Fax (512) 263-5624, emailed to WCID18@crossroadsus.com, or delivered in person at our office.

               1.            Marriage Name Changes: Please submit a notarized “Change of Name on Account” form, a copy of your marriage license, and a copy of an updated driver’s license or government ID. The “Change of Name on Account” form is located at this link.

               2.            Name Change due to Divorce:  Please submit the “Change of Name on Account” form, along with a copy of the divorce decree, including reference to the ownership of property. Please also send in a copy of an updated driver’s license or government ID. The “Change of Name on Account” form is located at this link.

               3.            Change of Ownership due to Death:  Please submit a copy of the applicable death certificate, a copy of a will or legal documentation showing ownership of estate, and the “Change of Name on Account” form. The “Change of Name on Account” form is located at this link.