Phone: (512)263-2707 Fax: (512)263-5624
Hours: Monday – Friday 8 am to 4:30 pm
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Important Information
For New Utility Customers
(512) 263-2707
PO Box 4901
Houston, TX 77210-4901
Hours: Monday – Friday 8 am to 4:30 pm
Emergency Services 24/7 (512) 246-1400
www.crossroadsus.com
Welcome to Travis County W.C.I.D. #18
You have recently opened your utility account and we want to provide you information about your utility billing services. Crossroads Utility Services, LLC manages the water and wastewater systems and the utility billing activities of Travis County W.C.I.D. #18.
The utility bills for Travis County W.C.I.D. #18 have a due date of the 20th every month. If the due date falls on a holiday or weekend, the due date is extended to the next business day. Bills paid after 5pm on or after the due date are subject to a 10% late fee. All payments are posted to your account the business day the payment is received. Your water will be disconnected if your bill is in arrears upon notice and in accordance with Travis County W.C.I.D. #18 policies.
Application:
Please complete the service application with a legible copy of your un-expired drivers license or government ID. Scan this completed application and copy of your ID to WCID18@crossroadsus.com, or fax to 512-263-5624. One of our customer service representatives will call you upon receipt of your application.
Payments: There are several options for paying your utility bill.
1. Walk-in Payment at our Office, Monday thru Friday from 8 am to 4:30 pm (closed most federal holidays). We accept checks, money orders, cashier checks, and all major credit cards. Our office is located at 1502 San Juan Drive, Austin, TX 78733.
2. By Mail, with check or money order, and your payment will be credited the day that we receive it. Please write your entire 15 digit account number on the check or money order. Please send payment payable to Travis County W.C.I.D. #18 PO Box 4901 Houston, TX 77210-4901. Your account number is located on your billing statement.
3. By Phone, with any major credit or debit card. Travis County W.C.I.D. #18 has adopted certain fees for credit/debit card transactions. A 5% credit card processing fee will be charged for all credit or debit card payments. You may also set up automatic monthly payments with your credit or debit card by phone.
4. Our Website 24/7 at www.crossroadsus.com with any major credit card or checking account. Payments will be posted next business day. Please click on the “Pay my Bill” tab. You may also set up automatic monthly payments with your credit or debit card by using the website. Travis County W.C.I.D. #18 has adopted certain fees for credit/debit card transactions. Bank drafts and electronic checks are accepted with a $1.00 charge. A 5% credit card processing fee will be charged for all credit or debit card payments.
5. Automatic Draft Please mail in or bring in a copy of a VOIDED bank check along with your bill stub. The back of your bill stub has our reoccurring monthly auto-draft agreement that needs to be completed with the voided check. Travis County W.C.I.D. #18 has adopted certain fees for bank draft (ACH) payments. Bank drafts and electronic checks are accepted with a $1.00 charge.
6. Your bank’s Online Bill Pay Service If you use your bank’s online bill pay company, it is critical that the full 15 digit account number found on your bill is clearly shown on the check to ensure your payment is posted promptly and correctly to your account. Please allow 7-10 business days to ensure your payment is received before your due date. Please send payment payable to Travis County W.C.I.D. #18 PO Box 4901 Houston, TX 77210-4901.